Refund policy

At ERIDIS, all our products are made to order. Each item is produced after you place your order. For this reason, we generally do not accept returns or exchanges for changes of mind or errors in size or color selection when placing an order, subject to any rights provided by applicable law.

If there is a problem with your order, please contact us. We will review the situation and let you know how to proceed.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrectly printed, or if the design, color, or print does not match your order, please email contact@eridis.co within 15 days of delivery.

Include your order number, describe the problem, and attach clear photos of the item and the defect. This will help us review your request promptly. In most cases, you will not need to return the item.

After reviewing your request, if the problem is confirmed, we will inform you of the applicable solution, which may include a replacement or a refund. Your rights under applicable law remain unaffected.

2. Packages Lost in Transit

If your package has not arrived, please email contact@eridis.co within 15 days of the estimated delivery date, including your order number.

We will check the tracking information and take the necessary steps with our production partner and the shipping carrier. If applicable law grants you broader rights, those rights will prevail.

3. Changes of Mind or Ordering Errors

For made-to-order items, ERIDIS generally does not accept returns or exchanges when a customer changes their mind or orders the wrong size, color, or variant, subject to any rights provided by applicable law.

Before placing your order, please verify the design, size, color, and shipping address. If you believe you have made a mistake, contact us as soon as possible. We cannot guarantee that an order that has already entered production can be modified or canceled.

Any exception offered by ERIDIS will be communicated on a case-by-case basis, including any applicable fees, before you decide whether to accept it.

4. Incorrect Shipping Address

Please provide a complete and accurate shipping address when placing your order. If a package is returned because the address provided at checkout was incorrect or incomplete, please contact us.

When reshipping is possible, we will confirm the cost before proceeding. Reshipping fees may be your responsibility if the address error was your fault, subject to applicable law.

5. Unclaimed or Refused Packages

If a package is returned because it was not claimed or was refused for a reason attributable to the customer, please contact us promptly. When reshipping is possible, we will confirm the cost before proceeding. Reshipping fees may be your responsibility, subject to applicable law.

Returned packages may be held temporarily by our production partner. If they are not claimed within the applicable period, they may no longer be available for reshipment.

6. Physical Returns and Return Addresses

Always contact ERIDIS at contact@eridis.co before shipping a return. Do not send an item to either of the addresses below without first receiving confirmation of the address applicable to your order and the relevant return instructions. The appropriate address may depend on where your package was processed.

When a return is authorized, the confirmed address may be one of the following:

Canada

ERIDIS PRINTING Returns
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada

United States

ERIDIS PRINTING Returns
217 Wrangler Drive
Coppell, Texas 75019
United States

These addresses are reserved exclusively for authorized product returns. Do not use them as ERIDIS's legal business address or to send general correspondence, official documents, or legal inquiries.

7. Return and Reshipping Costs

If an item is defective or does not match your order, please contact ERIDIS before returning it. We will inform you of the applicable solution and, if a physical return is necessary, provide instructions and clarify responsibility for the associated costs in accordance with your rights under applicable law.

If ERIDIS exceptionally accepts a return due to a change of mind or an ordering error, return shipping costs may apply and may be your responsibility. We will inform you of these costs before you ship the item.

If reshipping is necessary because an incorrect address was provided at checkout or a package was left unclaimed, reshipping fees may also be your responsibility. We will inform you of any such fees before proceeding, subject to applicable law.

8. Reporting Deadlines

To allow us to review your request and, where necessary, submit it to our production partner within its required time limits, please report:

Damaged, defective, or incorrect items within 15 days of delivery.
Lost packages within 15 days of the estimated delivery date.

A request received after these deadlines may not be eligible under our commercial policy. These deadlines do not limit any mandatory rights you may have under applicable law.

9. Refunds

When a refund is approved, ERIDIS will process it using the original payment method, where supported by that payment method. The time required for the funds to appear in your account may vary depending on the payment provider and your financial institution.

Original shipping costs are generally non-refundable, unless applicable law requires them to be refunded or ERIDIS confirms that they will be refunded as part of the resolution of your request.

10. Statutory Rights

This policy is not intended to limit any mandatory rights you may have under the laws applicable to your purchase. If those laws grant you broader rights to return, cancel, repair, replace, or obtain a refund, those rights will prevail.